Thank you for shopping with Pack Leader Dog Training! We want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below.

1. General Return Information

  • Eligibility: Returns are accepted within 7 days of the purchase date for items that are unused, in their original packaging, and in a resalable condition.
  • Non-Returnable Items: For health and safety reasons, we cannot accept returns on used dog training equipment, personalized items, or apparel that has been worn or washed. Please refer to the product descriptions for details on non-returnable items.

2. How to Initiate a Return

  1. Contact Us: To start a return, please contact our Customer Service team at [Email Address] or [Phone Number] with your order number and reason for the return.
  2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions for returning your item.
  3. Prepare Your Package: Pack the item securely in its original packaging, include a copy of your receipt or order confirmation, and write the RA number on the outside of the package.
  4. Ship Your Return: Send the package to the address provided in your RA instructions. Please use a trackable shipping service or purchase shipping insurance, as we are not responsible for items lost in transit.

3. Refunds and Exchanges

  • Refunds: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method and may take [5-10] business days to appear on your statement, depending on your bank or credit card provider.
  • Exchanges: If you prefer an exchange rather than a refund, please indicate this when you contact our Customer Service team. You may need to return the original item and place a new order for the replacement item.

4. Shipping Costs

  • Return Shipping: The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part or a defective product.
  • Original Shipping Fees: Original shipping fees are non-refundable.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt with photos of the damage or defect. We will arrange for a replacement or issue a full refund, including any return shipping costs.

6. Contact Us

For any questions regarding returns, please reach out to our Customer Service team.

We appreciate your understanding and cooperation. Our goal is to ensure you are completely satisfied with your purchase and our services.